Issuing and Using Credit Notes

Credit Notes are usually issued when a customer returns an item in store and you issue a store credit instead of refunding them.

• On a blank transactions screen press RETURN.
• Scan the barcode on bottom of the receipt. Press Ok.
• Select a reason and Press OK.
• Select a item(s) you wish to return, Press OK.
• The item(s) will now show on the transaction screen as a negative.
• Select C/Note . Press OK, and Finalise.
• The Credit Note will print first, then the transaction receipt.

• Scan a item(s) on to the transaction screen.
• Select each item and press RETURN.
• Select a reason Press OK.
• The item(s) will now show on the transaction screen as a negative.
• Select C/Note . Press OK, and Finalise.
• The Credit Note will print first, then the transaction receipt.

Exchange Credit Notes are when the return is greater than the exchanged item.

• Do Return Function First
• Scan the replacement items on the screen
• The Overall due will be negative.
• Select C/Note . Press OK, and Finalise.
• The Credit Note will print first, then the transaction receipt.

Credit Notes are redeemed the same way but have different steps depending on the transactions amount.

• Scan item(s) on transaction screen
• Select C/Note Tender
• Scan Credit Note
• Press Finalise
• Discard of Credit Note

• Scan item(s) on transaction screen
• Select C/Note Tender
• Scan Credit Note
• Additional Tender Screen will show.
• Select the other tender they are paying with.
• Press Finalise
• Discard of Credit Note

• Scan item(s) on transaction screen
• Select C/Note Tender
• Scan Credit Note
• Press Finalise
• A New Credit Note will print with the remaining balance. Followed by the transaction receipt.
• Discard of Credit Note

Used Credit Notes can not be used again. If a used Credit Note is scanned on the till it will prompt a message saying the date the credit note was used.

Credit Notes do not require to be part of cashing up or end of day. Fashione works this out for you.

Credit Note information can be viewed in the back office under paper money.