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        <title>Fashione Help - terms</title>
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        <description>Direct Debit Payments

Direct Debit Payments

Direct debit payments are set up to collect monthly payments and to create one off payments.

Monthly payments are usually set up on the 1st of the month. 

One off payments can take 5 business days to be collected.</description>
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        <description>Pre-Pay Support

Pre-Pay Support is £85.00 plus VAT. 

This payment is required upfront and covers you for 5 consecutive working days. This service only covers the Fashione software and other processes that require our software to work.

Pre-Pay Support does not cover software reinstallation, data cleaning or manipulation, data reconstruction of any loss of data and these are quoted separately on a case-by-case basis.</description>
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        <description>Fashione Aftercare Software Service Subscription

The below is for Software Service Customers only.

Office Hours Software Support

Your software service monthly payment includes 30 minutes of software support per month that is available Monday to Friday, 09:00 to 17:30. During these times our support team can provide remote assistance, where a staff member can connect into your devices to assist with your request.</description>
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        <description>Fashione Aftercare Software Support Subscription

The below is for NONE Software Service Customers only.

Office Hours Software Support

Software support is available Monday to Friday, 09:00 to 17:30.  During these times our support team can provide remote assistance, where a staff member can connect into your devices to assist with your request.</description>
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        <description>Fashione Aftercare Software Support Subscription

The below is for Fashione V3 Cloud Based Customers Only.

Office Hours Software Support

Software support is available Monday to Friday, 09:00 to 17:30.  During these times our support team can provide remote assistance, where a staff member can connect into your devices to assist with your request.</description>
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