Differences
This shows you the differences between two versions of the page.
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| services:dojo [2021/10/05 12:44] – [Payment Sense] mel | services:dojo [2021/10/05 12:45] (current) – mel | ||
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| ====== Dojo ====== | ====== Dojo ====== | ||
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| + | ==== Dojo's WIFI & Mobile Data ==== | ||
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| + | Having an Integrated WIFI pin pad has the possibility of more connection’s issues, than a standalone wired solution, however if you are having daily problems, this could be down to the following: | ||
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| + | You must be on the Black Dojo Screen for the PDQ to be available. Going in to reports and settings makes the PDQ status busy. | ||
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| + | Your Dojo integrated card machine is connected to a network by WIFI or built in Mobile Data if the WIFI is not available. | ||
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| + | If your WIFI drops it can take up to 2 minutes for the Dojo card machine to change from WIFI to Mobile Data. | ||
| ===== Basic Trouble Shooting ===== | ===== Basic Trouble Shooting ===== | ||
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| As the card machine is cloud based 95% of the time an error would be a internet connection issue. Sometime a reboot will resolve this. | As the card machine is cloud based 95% of the time an error would be a internet connection issue. Sometime a reboot will resolve this. | ||
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| - | ==== Dojo's WIFI & Mobile Data ==== | ||
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| - | {{ : | ||
| - | |||
| - | Having an Integrated WIFI pin pad has the possibility of more connection’s issues, than a standalone wired solution, however if you are having daily problems, this could be down to the following: | ||
| - | |||
| - | You must be on the Black Dojo Screen for the PDQ to be available. Going in to reports and settings makes the PDQ status busy. | ||
| - | |||
| - | Your Dojo integrated card machine is connected to a network by WIFI or built in Mobile Data if the WIFI is not available. | ||
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| - | If your WIFI drops it can take up to 2 minutes for the Dojo card machine to change from WIFI to Mobile Data. | ||
| ==== Rebooting Card Machine ==== | ==== Rebooting Card Machine ==== | ||
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| ===== More Advanced Trouble Shooting ===== | ===== More Advanced Trouble Shooting ===== | ||
| - | ====Router Connection Trouble Shooting ==== | + | If your WIFI drops it can take up to 2 minutes for the Dojo card machine to change from WIFI to Mobile Data. |
| - | **This depends on what make or model router you have.** | + | |
| - | - Check Router | + | |
| - | - Is the broadband light the right colour/on. | + | |
| - | Example: Modern BT routers are blue lights when healthy – the broadband light will be red/orange if there is an issue. A Flashing red/orange light is trying to connect to broadband. | + | What is your WIFI Signal Strength? What is your Mobile Data Strength? If your WIFI strength or connection is poor this can cause connection issues. |
| - | ==== Pin Pad Connection Trouble Shooting ==== | + | When the card machine cannot connect, |
| - | There is a LAN symbol at the top middle of the pin pad screen. See what a LAN symbol looks like below. | + | |
| - | {{ : | + | Contact your internet provider and ask them if they can see any issues with your WIFI on your router. Is the WIFI unstable? If they say they have checked the line, ask them does checking the lines check the WIFI stability. |
| - | * **Green:** connected to the network and the PDQ has been given an IP, so it *should* | + | How far away is your broadband router from the dojo machine? The future away, the worst your signal will be. Moving this closer or getting WIFI boosters could help connection. Have you checked for interference? |
| - | * **Red ** terminal can detect that it's connected to a network, but cannot get an IP address from the router. (Broadband is Down or issue with Broadband Connection) | + | |
| - | *** White ** no network connection detected at all (Check Internet Lead has not come loose) | + | |
| - | ==== Ingenico iCT250 (Wired) ==== | ||
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| - | ====Ingenico iWL252 (Bluetooth)==== | ||
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| - | =====Stand Alone Mode ===== | ||
| - | Entering a standalone mode is a last resort really. As you would have to contact Fashione to disconnect the till from the pin pad. | ||
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| - | * Call Fashione to turn off POS talking to the Pin Pad. | ||
| - | * On the pin pad press F4 – Enter Password – Press Standalone Mode On – Red Cancel – Pin Pad will Reboot. | ||
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| - | Standalone mode will now be on. To Re Enter till mode you will need to contact Fashione to connect the till to the pin pad. | ||
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Last modified: 2021/10/05 12:44
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