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services:webdespatch [2023/04/04 12:30] – [Introduction] melservices:webdespatch [2023/04/04 13:07] (current) – [POS Messages] mel
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 ===== Finding Stock ===== ===== Finding Stock =====
  
-For each product ordered, web despatch search's to see if one branch location can fulfil the full order. +For each website ordered, web despatch search's to see if one branch location can allocate the full order. 
-If a branch can fulfil the full order it will pick the stock from that location. +If one branch can allocate the full order it will pick the stock from that location. 
  
-If the stock is split across multiple branches it will then use the settings by stock level or rank order. +If the stock is split across multiple branches it will then use the settings that are chosen by the customer on how they want web orders to be allocated.  
 + 
 +  * By Stock Level 
 +  * Rank Order. 
  
-The support team will set up web dispatch with the setting you select.  
  
 ==== By Stock Level ==== ==== By Stock Level ====
  
-Stock will be taken based on the stock level in each branch.  +Stock will be taken based on the stock level in each branch per item.   
 +The branch with the highest stock level will be chosen to allocate that item. 
  
-Multiple quantities will be taken from each branch in turn. 
  
 ==== By Branch Rank ==== ==== By Branch Rank ====
  
-Stock will be taken based on the branch order set in Fashione.+Stock will be taken based on the branch's rank order set in Fashione. 
  
-Multiple quantities will be taken from each branch in turn.+As an Example you wish for Store 1 to be used for web orders before Store 2.
  
 ===== Unallocated Stock ===== ===== Unallocated Stock =====
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   * Either the stock can be taken from another branch, by creating a transfer to the website branch.   * Either the stock can be taken from another branch, by creating a transfer to the website branch.
  
-  * Or a refund can be created against the website branch, either manually or on your website platform. +  * Or a refund can be issued on your website platform.
-===== Journal =====+
  
-A web allocation report can be printed from the back office journal.  +===== Returns & Refunds =====
  
-For each order, the report will show which branches the items where allocated from and any that are not allocated.+ Stock on any returns or refunds, goes back in stock in the website branch, this will then need transferring to the location the stock is being returned to.  
 +===== Viewing Web Order Allocations ===== 
 + 
 +You can view web order allocations in the journal (Office - Reports - Journal) .  
 + 
 +In the report suite you can view then on the Web Order Allocation Report. 
  
 ====== POS Messages ====== ====== POS Messages ======
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 Optional messages can be sent to each branch, informing the staff which items need to be picked. Optional messages can be sent to each branch, informing the staff which items need to be picked.
  
-{{ :services:webdespatch:message1.png?nolink |}} +{{ :services:webdespatch:posmessage.png?nolink& |}}
  
 The above prompt will appear on the POS and the messages can be printed from the manager screen. The above prompt will appear on the POS and the messages can be printed from the manager screen.
Last modified: 2023/04/04 12:30
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