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services:webdespatch [2023/04/04 12:47] – [Journal] melservices:webdespatch [2023/04/04 13:07] (current) – [POS Messages] mel
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 ===== Finding Stock ===== ===== Finding Stock =====
  
-For each website ordered, web despatch search's to see if one branch location can fulfil the full order. +For each website ordered, web despatch search's to see if one branch location can allocate the full order. 
-If one branch can fulfil the full order it will pick the stock from that location. +If one branch can allocate the full order it will pick the stock from that location. 
  
-If the stock is split across multiple branches it will then use the settings that are chosen by the customer on how they want web orders to be fulfilled. +If the stock is split across multiple branches it will then use the settings that are chosen by the customer on how they want web orders to be allocated. 
  
   * By Stock Level   * By Stock Level
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 Stock will be taken based on the stock level in each branch per item.   Stock will be taken based on the stock level in each branch per item.  
-The branch with the highest stock level will be chosen to fulfil that item. +The branch with the highest stock level will be chosen to allocate that item. 
  
  
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 ===== Returns & Refunds ===== ===== Returns & Refunds =====
  
-Returns or refunds returns the stock to the website branch, this will then need transferring to the location the stock is being returned to. + Stock on any returns or refunds, goes back in stock in the website branch, this will then need transferring to the location the stock is being returned to. 
 ===== Viewing Web Order Allocations ===== ===== Viewing Web Order Allocations =====
  
 You can view web order allocations in the journal (Office - Reports - Journal) .  You can view web order allocations in the journal (Office - Reports - Journal) . 
  
-In the report suite you can view then on the **Web Order Allocation** report. +In the report suite you can view then on the Web Order Allocation Report. 
  
 ====== POS Messages ====== ====== POS Messages ======
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 Optional messages can be sent to each branch, informing the staff which items need to be picked. Optional messages can be sent to each branch, informing the staff which items need to be picked.
  
-{{ :services:webdespatch:message1.png?nolink |}} +{{ :services:webdespatch:posmessage.png?nolink& |}}
  
 The above prompt will appear on the POS and the messages can be printed from the manager screen. The above prompt will appear on the POS and the messages can be printed from the manager screen.
Last modified: 2023/04/04 12:47
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