Fashione Help

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terms:swservice [2022/05/26 14:16] – [Data Back Up] melterms:swservice [2024/02/23 11:15] (current) – [Operating Systems Not Support & End of Life Dates] mel
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 ==== Office Hours Software Support ==== ==== Office Hours Software Support ====
-Software support is available Monday to Friday, 09:00 to 17:30.  During these times our support team can provide remote assistance, where a staff member can connect into your devices to assist with your request.+Your software service monthly payment includes 30 minutes of software support per month that is available Monday to Friday, 09:00 to 17:30. During these times our support team can provide remote assistance, where a staff member can connect into your devices to assist with your request. 
 + 
 + 
 +Unlimited support is available on from £PAO.  
  
 Software support only covers the Fashione software and other processes that require our software to work, including additional services such as integrations with partner services.   Software support only covers the Fashione software and other processes that require our software to work, including additional services such as integrations with partner services.  
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 Please do not use any of Fashione social media pages or the website contact form to log an support incident. These channels are used for sales and marketing only and are not checked by the support team. Please do not use any of Fashione social media pages or the website contact form to log an support incident. These channels are used for sales and marketing only and are not checked by the support team.
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-==== Windows XP & Vista Notice ==== 
-In June 2021 we issued notice that from 1st September 2021 we can no longer offer support on Windows XP, Windows POS Ready 9 or Windows Vista tills. From the 1st September 2021, any Fashione software that is installed on Windows XP, Windows POS Ready 9 or Windows Vista till is no longer support which also includes polling and hardware used by till that is running an unsupported operating system.   
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-==== Third Party Hardware ==== 
-Third Party hardware not supplied by Fashion Epos Solutions is not covered under the software support subscription service. We advise strongly against suppling you own equipment as our support desk may not have the knowledge to provide after care for unknown brands and models and therefor can refuse to support it.  
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-Existing Customer Till Software Set Up  From £PAO plus VAT 
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-Receipt Printer Set Up From £7500 plus Vat 
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-Label Printer Set Up From £75.00 plus Vat 
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-Tysso Stocktake Scanner Set Up From £75.00 plus Vat  
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-Other Hardware Set Up PAO 
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-Please Note: Set up fees do not include aftercare support for the equipment.  
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 ==== Out of Hours Software Support ==== ==== Out of Hours Software Support ====
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 Please note we request that due to the weekend being emergency on call only, that no changes to your setup are made.  This includes changing routers or pc upgrades or moving equipment.  These events should be scheduled and carried out within our office hours. Please note we request that due to the weekend being emergency on call only, that no changes to your setup are made.  This includes changing routers or pc upgrades or moving equipment.  These events should be scheduled and carried out within our office hours.
 +
 +==== Cloud Based Terms and Conditions ====
 +Fashione Version 3 is a cloud-based system that requires a broadband connection in order to work. Our POS software is designed to work offline for basic sales, refunds and end of day procedures. Sales information will become available from Fashione Office once the till the POS software is back online.
 +
 +Whereas Fashione Version 3 is proven to be more stable and faster. Like all technology service we cannot guarantee 100% up time. The following factors can affect services such as. - End Users own broadband connections including broadband speeds. - End Users equipment including tills, computers, routers and their internal network. -Third Party services used to host a cloud-based system.
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 +Fashion Epos Solutions Ltd can provide advise on how best to run your cloud-based system, however it is the end user’s responsibility to maintain and upgrade equipment when necessary. Fashion Epos Solutions Ltd cannot be held liable for any business losses if such downtime occurs.
    
 ==== Cancelling your Software Service Subscription ==== ==== Cancelling your Software Service Subscription ====
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 ==== Data Back Up ==== ==== Data Back Up ====
 Data backup is included in software services, however Fashione Epos Solutions Ltd cannot be held responsible for any data lost.  Data backups are installed and regularly checked and maintained by the support team however, some elements of a successful data backup are beyond our control. Data backup is included in software services, however Fashione Epos Solutions Ltd cannot be held responsible for any data lost.  Data backups are installed and regularly checked and maintained by the support team however, some elements of a successful data backup are beyond our control.
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 +==== Operating Systems Not Support & End of Life Dates ====
 +Windows XP, Windows POS Ready 9 or Windows Vista are not supported. Windows 7, POS Ready 7 and Windows 8/8.1 end of support date is 31st October 2023.
 +
 +==== Temporary System Access ====
 +Temporary access to Fashione Office has a set up fee of  £25.00 plus Vat, with a maximum use of 28 days. 
 +
  
 ==== Fashione Software Development ==== ==== Fashione Software Development ====
 Fashione is an off the shelf software solution that is actively developed by the Fashion Epos Solutions Ltd development team.  We do take on board customer feedback and possible requests, however, the development of Fashione product is controlled by the company and who makes the final decisions . The software support subscription does not cover bespoke development.  Fashione is an off the shelf software solution that is actively developed by the Fashion Epos Solutions Ltd development team.  We do take on board customer feedback and possible requests, however, the development of Fashione product is controlled by the company and who makes the final decisions . The software support subscription does not cover bespoke development. 
  
-Lasted Revised: 1st February 2019 +==== Third Party Hardware ==== 
 +Third Party hardware not supplied by Fashion Epos Solutions is not covered under the software support subscription service. We advise strongly against suppling you own equipment as our support desk may not have the knowledge to provide after care for unknown brands and models and therefor can refuse to support it.  
 + 
 +Existing Customer Till Software Set Up  From £PAO plus VAT 
 + 
 +Receipt Printer Set Up From £75.00 plus Vat 
 + 
 +Label Printer Set Up From £75.00 plus Vat 
 + 
 +Tysso Stocktake Scanner Set Up From £75.00 plus Vat  
 + 
 +Other Hardware Set Up PAO 
 + 
 +Please Note: Set up fees do not include aftercare support for the equipment.  
 + 
 + 
 +Lasted Revised: 30th August 2022
  
Last modified: 2022/05/26 14:16
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