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| Software support only covers the Fashione software and other processes that require our software to work, including additional services such as integrations with partner services. | Software support only covers the Fashione software and other processes that require our software to work, including additional services such as integrations with partner services. | ||
| - | Depending on the nature of the support required at the time of logging a request with a member of the support team. An investigation will be required before any estimated resolution times can be provided. | + | Non standard support or services may occur additional charges. |
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| + | Depending on the nature of the support required at the time of logging a request with a member of the support team. | ||
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| + | An investigation will be required before any estimated resolution times can be provided. | ||
| The support team members strive to keep you updated on any issues you have logged; however, it is the customers responsibility to follow up or provide any additional information if required. | The support team members strive to keep you updated on any issues you have logged; however, it is the customers responsibility to follow up or provide any additional information if required. | ||
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| ==== Cloud Based Terms and Conditions ==== | ==== Cloud Based Terms and Conditions ==== | ||
| - | Fashione Version 3.XX is a cloud-based system that requires a broadband connection in order to work. Our POS software is designed to work offline for basic sales, refunds and end of day procedures. Sales information will become available from Fashione Office once the till the POS software is back online. | + | Fashione Version 3 is a cloud-based system that requires a broadband connection in order to work. Our POS software is designed to work offline for basic sales, refunds and end of day procedures. Sales information will become available from Fashione Office once the till the POS software is back online. |
| - | Whereas Fashione Version 3.XX is proven to be more stable and faster. Like all technology service we cannot guarantee 100% up time. The following factors can affect services such as. | + | Whereas Fashione Version 3 is proven to be more stable and faster. Like all technology service we cannot guarantee 100% up time. The following factors can affect services such as. |
| - End Users own broadband connections including broadband speeds. | - End Users own broadband connections including broadband speeds. | ||
| - End Users equipment including tills, computers, routers and their internal network. | - End Users equipment including tills, computers, routers and their internal network. | ||
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| ==== Operating Systems Not Support & End of Life Dates ==== | ==== Operating Systems Not Support & End of Life Dates ==== | ||
| - | Windows XP, Windows POS Ready 9 or Windows Vista are not support. | + | Windows XP, Windows POS Ready 9 or Windows Vista are not supported. |
| - | Windows 7, POS Ready 7 and Windows 8/8.1 end of support date us 31st October 2023. | + | Windows 7, POS Ready 7 and Windows 8/8.1 end of support date is 31st October 2023. |
| + | ==== Temporary System Access ==== | ||
| + | Temporary access to Fashione Office has a set up fee of £25.00 plus Vat, with a maximum use of 28 days. | ||
| ==== Third Party Hardware ==== | ==== Third Party Hardware ==== | ||
| Third Party hardware not supplied by Fashion Epos Solutions is not covered under the software support subscription service. We advise strongly against suppling you own equipment as our support desk may not have the knowledge to provide after care for unknown brands and models and therefor can refuse to support it. | Third Party hardware not supplied by Fashion Epos Solutions is not covered under the software support subscription service. We advise strongly against suppling you own equipment as our support desk may not have the knowledge to provide after care for unknown brands and models and therefor can refuse to support it. | ||
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| ==== Data Back Up ==== | ==== Data Back Up ==== | ||
| - | Data backup is included | + | Data backup is included |
| ==== Fashione Software Development ==== | ==== Fashione Software Development ==== | ||
| Fashione is an off the shelf software solution that is actively developed by the Fashion Epos Solutions Ltd development team. We do take on board customer feedback and possible requests, however, the development of Fashione product is controlled by the company and who makes the final decisions . The software support subscription does not cover bespoke development. | Fashione is an off the shelf software solution that is actively developed by the Fashion Epos Solutions Ltd development team. We do take on board customer feedback and possible requests, however, the development of Fashione product is controlled by the company and who makes the final decisions . The software support subscription does not cover bespoke development. | ||
| - | Lasted Revised: 30th August 2022. | ||
| + | ==== Third Party Server Access ==== | ||
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| + | We will allow your chosen third party company to have access to a read only database. This is free of charge. However if the third party creates to much load on the server, we will then need to isolate your database, which would be at an additional monthly cost. | ||
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| + | Lasted Revised: 11th July 2024 | ||
Last modified: 2022/08/30 12:46
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