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| terms:swsupport3 [2022/08/30 12:56] – [Operating Systems Not Support & End of Life Dates] mel | terms:swsupport3 [2024/07/11 12:43] (current) – [Third Party Server Access] mel | ||
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| Software support only covers the Fashione software and other processes that require our software to work, including additional services such as integrations with partner services. | Software support only covers the Fashione software and other processes that require our software to work, including additional services such as integrations with partner services. | ||
| - | Depending on the nature of the support required at the time of logging a request with a member of the support team. An investigation will be required before any estimated resolution times can be provided. | + | Non standard support or services may occur additional charges. |
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| + | Depending on the nature of the support required at the time of logging a request with a member of the support team. | ||
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| + | An investigation will be required before any estimated resolution times can be provided. | ||
| The support team members strive to keep you updated on any issues you have logged; however, it is the customers responsibility to follow up or provide any additional information if required. | The support team members strive to keep you updated on any issues you have logged; however, it is the customers responsibility to follow up or provide any additional information if required. | ||
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| Windows 7, POS Ready 7 and Windows 8/8.1 end of support date is 31st October 2023. | Windows 7, POS Ready 7 and Windows 8/8.1 end of support date is 31st October 2023. | ||
| + | ==== Temporary System Access ==== | ||
| + | Temporary access to Fashione Office has a set up fee of £25.00 plus Vat, with a maximum use of 28 days. | ||
| ==== Third Party Hardware ==== | ==== Third Party Hardware ==== | ||
| Third Party hardware not supplied by Fashion Epos Solutions is not covered under the software support subscription service. We advise strongly against suppling you own equipment as our support desk may not have the knowledge to provide after care for unknown brands and models and therefor can refuse to support it. | Third Party hardware not supplied by Fashion Epos Solutions is not covered under the software support subscription service. We advise strongly against suppling you own equipment as our support desk may not have the knowledge to provide after care for unknown brands and models and therefor can refuse to support it. | ||
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| Fashione is an off the shelf software solution that is actively developed by the Fashion Epos Solutions Ltd development team. We do take on board customer feedback and possible requests, however, the development of Fashione product is controlled by the company and who makes the final decisions . The software support subscription does not cover bespoke development. | Fashione is an off the shelf software solution that is actively developed by the Fashion Epos Solutions Ltd development team. We do take on board customer feedback and possible requests, however, the development of Fashione product is controlled by the company and who makes the final decisions . The software support subscription does not cover bespoke development. | ||
| - | Lasted Revised: 30th August 2022. | ||
| + | ==== Third Party Server Access ==== | ||
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| + | We will allow your chosen third party company to have access to a read only database. This is free of charge. However if the third party creates to much load on the server, we will then need to isolate your database, which would be at an additional monthly cost. | ||
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| + | Lasted Revised: 11th July 2024 | ||
Last modified: 2022/08/30 12:56
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