Differences
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| terms:swsupport3 [2024/02/23 11:13] – [Temporary System Access] mel | terms:swsupport3 [2024/07/11 12:43] (current) – [Third Party Server Access] mel | ||
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| Non standard support or services may occur additional charges. | Non standard support or services may occur additional charges. | ||
| - | Depending on the nature of the support required at the time of logging a request with a member of the support team. An investigation will be required before any estimated resolution times can be provided. | + | Depending on the nature of the support required at the time of logging a request with a member of the support team. |
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| + | An investigation will be required before any estimated resolution times can be provided. | ||
| The support team members strive to keep you updated on any issues you have logged; however, it is the customers responsibility to follow up or provide any additional information if required. | The support team members strive to keep you updated on any issues you have logged; however, it is the customers responsibility to follow up or provide any additional information if required. | ||
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| Fashione is an off the shelf software solution that is actively developed by the Fashion Epos Solutions Ltd development team. We do take on board customer feedback and possible requests, however, the development of Fashione product is controlled by the company and who makes the final decisions . The software support subscription does not cover bespoke development. | Fashione is an off the shelf software solution that is actively developed by the Fashion Epos Solutions Ltd development team. We do take on board customer feedback and possible requests, however, the development of Fashione product is controlled by the company and who makes the final decisions . The software support subscription does not cover bespoke development. | ||
| - | Lasted Revised: 30th August 2022. | ||
| + | ==== Third Party Server Access ==== | ||
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| + | We will allow your chosen third party company to have access to a read only database. This is free of charge. However if the third party creates to much load on the server, we will then need to isolate your database, which would be at an additional monthly cost. | ||
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| + | Lasted Revised: 11th July 2024 | ||
Last modified: 2024/02/23 11:13
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