Differences
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| terms:swsupport [2024/02/23 11:14] – [Operating Systems Not Support & End of Life Dates] mel | terms:swsupport [2024/03/18 11:15] (current) – [Office Hours Software Support] mel | ||
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| Software support only covers the Fashione software and other processes that require our software to work, including additional services such as integrations with partner services. | Software support only covers the Fashione software and other processes that require our software to work, including additional services such as integrations with partner services. | ||
| - | Depending on the nature of the support required at the time of logging a request with a member of the support team. An investigation will be required before any estimated resolution times can be provided. | + | Depending on the nature of the support required at the time of logging a request with a member of the support team. The support required will be logged as either Critical, High, Medium or Low. Critical support issues where a customer can not trade take priority, and lower ranked support tickets will be queued. |
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| + | An investigation will be required before any estimated resolution times can be provided. | ||
| The support team members strive to keep you updated on any issues you have logged; however, it is the customers responsibility to follow up or provide any additional information if required. | The support team members strive to keep you updated on any issues you have logged; however, it is the customers responsibility to follow up or provide any additional information if required. | ||
Last modified: 2024/02/23 11:14
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