Fashione Help

How To Do Customer Layovers

When a customer wants to you to put an item away with or without a deposit on an item you can use layovers to manage the balance the customer owes and reduce the stock from the system so it no longer looks to be available.

Putting Items on Layovers

Layover with No Deposit

  • Search Existing or Add customer and Press Ok.
  • Scan item(s) and put on to layover and finalise.

Layover with Deposit

  • Search Existing or Add customer and Press Ok.
  • Scan item(s), if deposit is cash press cash and enter deposit amount.
  • The balance will now be shown on the tender’s screen, press layover and finalise.

Payment on existing layover

  • Search Customer.
  • Press Payment, Enter amount and press payment.
  • Select tender and finalise.

When a Layover is fully paid

  • Search customer and press ok.
  • Double click their name.
  • Go to history and Layovers.
  • Press take, select item that has been paid for and press take. (if there is multiple do this for multiple, if it is all items in the list press take all).

Viewing and Printing off Customer Statements

  • Search customer and press ok.
  • Double click their name.
  • Go to history and Layovers.
  • You can click on both grids to either print a layover items list or a layover payment list.
  • Print button is located at the bottom of the screen.

Customer no longer wants layover items

(Check their layover to see if they have had discount applied before this process)

  • Search customer and press ok
  • Scan item(s)
  • Press Return on item(s)
  • Press layover and finalise.