Fashione Help

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terms:pre_pay_support [2023/05/04 12:21] melterms:pre_pay_support [2023/05/04 12:34] (current) mel
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-====== Pre Pay Support ======+====== Pre-Pay Support ======
  
-Pre Pay Support is £85.00 plus VAT. This payment is required upfront and covers you for 5 consecutive working days. This service only only covers the Fashione software and other processes that require our software to work.Pre Pay support does not cover software reinstallation, data reconstruction of any loss data and these are quoted separately on a case by case basis+Pre-Pay Support is £85.00 plus VAT. 
  
 +This payment is required upfront and covers you for 5 consecutive working days. This service only covers the Fashione software and other processes that require our software to work.
  
-Pre pay support does not cover weekends or bank holidays. You need a software support subscription in place for emergency on call weekend and bank holiday support.  +Pre-Pay Support does not cover software reinstallation, data cleaning or manipulation, data reconstruction of any loss of data and these are quoted separately on a case-by-case basis.  
-Pre Pay Support is non refundable, only on occasions were the support team can not resolve the issue, is where we will do a partial refund. + 
 + 
 +Pre-Pay support does not cover weekends or bank holidays. You need a software support subscription in place for emergency on call weekend and bank holiday support.  
 +Pre-Pay Support is non-refundable, only on occasions were the support team cannot resolve the issue, is where we will consider issuing a partial refund.